Frequently Asked Questions (FAQ)

Around 95% of our inventory is new and unused. This includes "as-new" customer returns (unwanted gifts, change-of-mind items, and undelivered parcels) and standard surplus stock. We also carry a small range of new, in-date products acquired through our wholesale channels, which allows us to carry more than single items at a time. Occasionally, we stock perfectly usable pre-owned items from small house or office clearances.

Most products are checked for quality. Items are either still factory-sealed or have been opened for quality inspection and testing to confirm all components are present and in working order. This process ensures you can buy with confidence.

To deliver maximum savings, we source from various surplus channels. While most products reflect the actual item shown, the listing image, external packaging, and sometimes brand, may occasionally vary. Often the same products are available under various brandings but are essentially the identical item. (Often referred to as white label items, where a seller simply puts their own brand name on the product.)

We do our best to ensure listings are reliable and accurate by cross-referencing existing product barcodes or model numbers, and in some cases doing image lookups to comparing visual likeness. This helps us confirm the core item and model match with high degree of confidence. If you would like images sent of the box or item ahead of making any decision, this can be arranged too, however, do bear in mind, taking pictures doesn't guarantee any reservation of the items one might be interested in.

Where a product is on the rare occasion missing minor parts (e.g., a USB cable, cleaning brush, or perhaps a carry case when normally it would for example), this will be clearly noted, and communicated ahead of any transaction, and is of course priced accordingly. This generally doesn't impact the overall usability of the item. Most items, (unless they are factory sealed), are inspected and in some cases tested prior to being listed, so all relevant parts should be included. However, errors on the rare occasion might happen, and if they do, then simply contact us as soon as these are noted so we can attempt to resolve any such instances.

Part of our method involves sourcing unique, one-off surplus finds, undelivered parcels, and liquidation goods. Quantities tend to be small, and repeat availability is unlikely on most items. If you see something you like, we recommend adding it to your basket and heading to checkout quickly!

We do also stock items which are acquired at wholesale prices from suppliers, these tend to be less limited and have more stock available at any one point.

Add the items you want to your basket and proceed to checkout to pay online. If you have questions before purchasing, the best way to reach us is via our Contact Form — using the form helps us route your enquiry correctly and respond more quickly. You can also use the Email enquiry option at checkout to include specific items in your message.

The best way to reach us is via our Contact Form. Using the form helps us route your enquiry correctly and respond more quickly. If you prefer, you can also email info@dadth.com directly.

For detailed enquiries: If your enquiry progresses to require condition checks, product photos, or purchase confirmation, we will provide you with a direct phone number for calls or WhatsApp — allowing us to quickly share photos or videos and clarify details before you commit.

Yes. Use the Contact Form or the Email enquiry option at checkout with the SKUs you're interested in. You can also email info@dadth.com directly.

Online card payments are available via our checkout (Stripe). If you need to discuss an alternative arrangement, please use our Contact Form or email info@dadth.com.

We ship UK-wide using Royal Mail Tracked for most standard-sized parcels. Delivery costs £3.85, with free standard delivery on all orders over £45.

Local Delivery (Waterlooville / PO7, PO8, PO9 area)

Local delivery can be arranged directly — contact us to agree a suitable time. The standard £3.85 delivery charge applies, or may be waived at our discretion for nearby orders.

Larger Items & Expedited Delivery (DPD)

For larger parcels or where next-day or 2-day delivery is required, we use DPD, with services starting from £5.95. If you need this service, please contact us before placing your order so we can confirm availability and arrange collection in time.

Tracking details will be provided by email once your order has been dispatched. The final delivery method and any cost confirmation will always be communicated to you before dispatch.